Terms of sale

1. General Provisions

1.1 These Terms and Conditions of Sale (hereinafter referred to as the “T&Cs”) govern all relationships between Let's go mama and any person wishing to purchase one or more Products on the Website.

1.2 These T&Cs apply to the exclusion of all other terms and conditions, and in particular, the terms and conditions applicable to sales made in stores and online stores offering Let's go mama Products for sale.

1.3 The applicable T&Cs are those published on the Website at the time the Customer places an Order (as defined below). The Customer (as defined below) is free to print these T&Cs, provided that they do not modify them.

2. Definitions

The following terms, whether used in the singular or plural in these T&Cs, shall have the following definitions:

2.1 “Essential Characteristics”: refers to the characteristic elements of a product offered for sale on the official Website of Let's go mama and likely to trigger the Final Customer’s desire to enter into a contract with Let's go mama;

2.2 “T&Cs”: refers to these Terms and Conditions of Sale applicable to Orders placed by the Customer with Let's go mama on its official online sales website.

2.3 “Customer”: refers to any adult individual or any individual acting as an employee or representative of a legal entity, entering into a contract with Let's go mama under these T&Cs. If the Customer provides the benefit of their Order to a third party, they guarantee to Let's go mama that such third-party beneficiary will comply with the obligations arising from these T&Cs;

2.4 “Order(s)”: refers to the order(s) for product(s) placed by the Customer with Let's go mama through the official online sales website.

2.5 “Terms of Use”: refers to the general terms of use governing the conditions of access to and use of the Website accessible at the following URL: letsgo-mama – General Terms and Conditions of Sale](https://www.letsgo-mama.com/conditions-generales-de-vente/)

2.6 “Customer Account”: refers to the personal account created by the Customer on the Website and accessible by the Customer using a username and password;

2.7 “Product(s)”: refers to products of any kind sold by Let's go mama in its located in France and offered for sale on the official Website. The products offered on the Website are available for immediate sale within a period announced to the Customer on the Website.

2.8 “Personal Data”: refers to personal data, within the meaning of the Personal Data Regulations, of the Customer collected and processed by Let's go mama as part of the processing of their Orders;

2.9 “Withdrawal Form”: refers to the form enabling the Customer to exercise their right of withdrawal regarding their Order(s);

2.10 “Cart”: refers to the summary of the Order(s) awaiting confirmation by the Customer;

2.11 “Personal Data Regulations”: refers to Law No. 78-17 of January 6, 1978 relating to information technology, files and civil liberties, as amended on October 7, 2016, as well as any regulations that may apply to personal data, in particular pursuant to the European Regulation of April 27, 2016 published in the Official Journal of the European Union on May 4, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data and/or any applicable national legislative and regulatory provisions in the countries to which Let's go mama intends to market its products and consequently collect and process Personal Data;

2.12 “Website”: refers to the e-commerce platform published and operated by Let's go mama, accessible in particular at the following URL: https://www.letsgo-mama.com, from which Let's go mama provides access to its products.

3. Presentation of the Creations

3.1 The Essential Characteristics and prices of the products offered by Let's go mama are available on the website and described in their product description. Before confirming the Order, the Customer confirms that they have read and understood the Essential Characteristics of the products as described by Let's go mama and accessible through the Website.

3.2 Let's go mama endeavors to present the products on its official sales website as faithfully as possible with regard to the photographic representation of said products. However, if there is a difference between a photograph of a product and the product itself, this difference shall in no way concern the Essential Characteristics of said product.

3.3 If the Final Customer wishes to obtain additional information regarding the Essential Characteristics of a product, they may contact Let's go mama by email at the following address: contact@letsgo-mama.com

3.4 In the event of an obvious error in the price of a product and/or in the description of the Essential Characteristics of a product, the Customer agrees to contact let's go mama in order to inform it of said obvious error, by email at the following address: contact@letsgo-mama.com

Let's go mama will correct the price of the product and the Customer may cancel their Order if they refuse the price of the Creationu product corrected by Let's go mama in the description of the Essential Characteristics of the product.

4. Conditions for Placing an Order

4.1
Registration and Creation of a Customer Account

4.1.1 When validating an Order, the Customer validates said order by registering on the Website and creating a Customer Account, by providing all of their personal information necessary for the registration and processing of their Orders.

4.1.2 The creation, use and access by the Customer to their Customer Account – as set out below – are governed by the Terms of Use of the Website, the terms of which the Customer declares to accept without restriction or reservation.

4.1.3 The Customer’s email address serves as their username (login). However, the Customer chooses their password, which they are responsible for changing regularly in order to ensure the security of their Customer Account.

4.1.4 The Customer enters their shipping and billing addresses, which they may modify at any time prior to placing an Order. Once the Customer receives an email confirming registration at their email address, they are deemed to have a Customer Account on the Website.

4.1.5 The Customer guarantees the accuracy, sincerity and reliability at all times of the information recorded in their Customer Account. Accordingly, it is the Customer’s responsibility to modify, at any time and as soon as possible, any changes concerning them by logging into their Customer Account.

4.1.6 Let's go mama shall not be held liable for the Customer’s lack of diligence resulting in the communication of incorrect contact information having consequences, in particular, for the delivery of products. In the event of incorrect or seemingly misleading information, particularly concerning the Customer’s delivery details, Let's go mama reserves the right not to deliver the Order.

4.2
Limitations Specific to Each Order

The products offered are available for immediate sale.

4.3
Order Process

4.3.1 To place an Order, the Customer selects the product(s) they wish to purchase by clicking on its/their product description. They click on the “Add to Cart” button. Each new product added to their Cart is indicated to the Customer in the Order summary.

4.3.2 The Customer may, at any time:

Obtain a summary of the products they have selected by clicking on the “View Cart” icon accessible on the Website; Modify or delete all or part of their Order (in the event of a modification, the new price will be displayed)

4.3.3 When the Customer is on the “Cart” page, they may:

Continue selecting products by visiting another part of the Let's go mama sales website; or complete their selection and order them by clicking on “Proceed to Order.”

The Customer may also enter a promotional code and/or gift card before finalizing the Order.

4.3.4 When the Customer is on the “Order” page, they must then:

Identify themselves by logging into their Customer Account.

If they do not have a Customer Account, create one according to the instructions on the Website.

If the Customer already has a Customer Account and is already logged in, they are then directed to the “Billing Details” page, where they are responsible for checking, completing and validating the information displayed. The shipping address is, by default, the billing address; however, it may be different, in which case the Customer is responsible for specifying and entering a specific shipping address.

4.3.5 At this stage, the Customer may choose the delivery method offered for shipping their Order. Shipping costs are specified and calculated on this page.

4.3.6 To continue the Order process, the Customer must read and accept these T&Cs by checking the box “I have read and accept the terms of sale.”

4.3.7 By clicking on the “Order” button, the Customer will be directed to a secure “online payment” page.

4.3.8 Before final validation of their Order, the Customer may check the details of their Order, its price excluding tax, including applicable fees. The Customer may, at any time before final validation of the Order, modify their Order and/or the information concerning the billing and/or shipping address and/or cancel their Order.

4.3.9 The Order will only be completed once the Customer’s payment has been validated, by paying by credit card or other payment methods offered.

4.4
Order Validation

Any Order placed by the Customer on the official Let's go mama sales website will be subject to an Order confirmation request with Let's go mama, which must validate within 72 (seventy-two) hours the availability of the products covered by the Order.

4.5
Order Confirmation

4.5.1 Once Let's go mama has confirmed the availability of the products covered by the Order by email, presenting a summary of the Customer’s entire Order and accompanied by a payment receipt or an issued invoice, which the Customer must keep.

4.5.2 If Let's go mama does not confirm the availability of the products ordered within the period mentioned in Article 4.4 of these T&Cs, the Customer’s Order will then be automatically canceled.

4.5.3 The Customer will then be immediately informed of the cancellation of their Order by email and no amount will be charged to the payment method used when placing the Order.

4.6
Order Cancellation

4.6.1 The Customer may cancel their Order – confirmed under the conditions and procedures set forth in Article 4.5 of these T&Cs – until the time their Order is taken over by the carrier responsible for its delivery.

4.6.2 After the carrier has taken over the Order, cancellation of the Order will take place as part of the Customer’s exercise of their right of withdrawal, under the conditions and procedures defined in Article 8 of these T&Cs.

4.6.3 Cancellation of the Order by the Final Customer will result in a full refund of all amounts paid by the latter when placing their Order, including shipping costs.

5. Product Prices and Payment

5.1 The prices displayed on the official Let's go mama sales website for each product, Orders and invoices issued to the Customer are stated in dollars. Let's go mama being exempt from VAT (VAT not applicable, Art. 293 B of the French General Tax Code (CGI).). The final price will take into account any discounts applicable to the payment on the date of the Order.

5.2 The prices indicated on the Website do not include shipping costs, which are billed separately and specified to the Customer prior to final validation of the Order. The price of each Order, including shipping costs, is payable in full upon Order confirmation.

5.3 Payment for the Order may be made, at the Final Customer’s option, using the credit cards specified on the Website.

5.4 Payment may be made in the currency chosen by the Customer: in euros (€). In the event of an Order in a currency other than the euro, the Customer shall bear in full all fees charged by their banking institution (commission and exchange rate).

5.5 The Customer is informed that payments made through the Website are processed using a secure payment system.

6. Product Availability

6.2 Let's go mama ensures, at the time of validation of the Customer’s Order, the availability of the product(s) ordered by the Customer and, for this purpose, validates the availability of the products ordered within 72 (seventy-two) hours. If, despite Let's go mama’s diligence, a product proves to be unavailable, the Customer will be informed as soon as possible by email, under the conditions and procedures of Articles 4.4 and 4.5 of these T&Cs.

6.3 If Let's go mama does not confirm the availability of the products ordered within the aforementioned period, the Order will then be automatically canceled and the Customer will be immediately informed by email.

7. Delivery

7.1
Delivery Territory

Delivery of the Products ordered by the Customer is possible to the territories previously selected by Let's go mama. In the event of delivery outside metropolitan France and/or Europe, customs duties, import duties or other state and/or local taxes may be payable. The Customer acknowledges and accepts that the aforementioned duties and amounts shall remain entirely at their expense and under their sole responsibility, both in terms of declarations and payments to the relevant authorities and/or organizations.

7.2
Delivery Times

7.2.1 Let's go mama endeavors to deliver Orders within the timeframes specified during the Order process.

7.2.2 Purchased products are shipped by the transportation services selected by Let's go mama according to the delivery method chosen by the Customer. They are handed over to the carrier no later than 3 (three) business days from the day following the validation of the Customer’s Order. The timeframes indicated are usual average timeframes and correspond to the processing and delivery times for Orders.

7.2.3 The Customer is invited to regularly check the tracking of their Order in their Customer Account and to contact Let's go mama with any questions or in the event of a problem relating to the delivery of their Order, by email at contact@letsgo-mama.com

7.3
Delivery Delay

7.3.1 In the event of Let's go mama’s failure to fulfill its obligation to deliver the product on the date or by the expiration of the period provided above, Let's go mama will inform the Customer by email.

7.3.2 To the extent that the product has not been shipped and if, after having formally instructed Let's go mama to proceed with delivery of the product within a reasonable additional period, Let's go mama has failed to do so, the Customer may cancel their Order by sending their cancellation request by email to the following address: contact@letsgo-mama.com, or by mail to Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE

7.3.3 The Order shall be considered canceled upon receipt by Let's go mama of the email or written notice informing it of such cancellation, unless Let's go mama has fulfilled its obligation in the meantime.

7.3.4 In this case, Let's go mama will refund the Customer, as soon as possible and no later than fourteen (14) days following receipt of the Customer’s aforementioned notice, the price of the product(s) covered by the Order, as well as the amount of the shipping costs.

7.4
Delivery Address

7.4.1 The products ordered by the Customer will be delivered to the address indicated by the Customer and appearing on the Order. In the event of the absence of the Customer and/or recipient of the Order, they shall inform the carrier and take the necessary measures to retrieve the delivered products within the time limits specified by the carrier. After this period, the Customer’s package may be returned to Let's go mama, which reserves the right to charge the Customer any applicable return costs.

7.4.2 Since the purchased products are shipped by the transportation service selected by Let's go mama, the Final Customer must be able to provide proof of identity and, if necessary, provide their Order number.

7.4.3 The Customer is bound to Let's go mama by the information relating to their contact details and delivery and billing details, if these are different. Consequently, in the event of an error in the recipient’s contact information for the Order (including last name, first name, street number and name, ZIP code, city name, telephone number or email address), Let's go mama shall not be held responsible for any inability it may encounter in arranging delivery of the Order.

7.5
Receipt of the Order

7.5.1 Upon receipt of their Order, the Customer or recipient of the Order must check the condition of the package. If, prior to opening the package, they notice that it is visibly damaged, they agree to refuse it and request that it be returned to Let's go mama, which, if it finds that the returned package is in poor condition, will refund the Customer as soon as possible.

7.5.2 A signature may be required from the recipient of the Order upon delivery. By signing, the Customer or recipient of the Order acknowledges having received the package in good condition. If necessary, they may make any comments to the carrier regarding the condition of the package.

7.5.3 Without prejudice to the period available to exercise their right of withdrawal under the conditions of Article 8 of these T&Cs, if the Customer discovers, after opening the package, that the products are damaged and/or do not correspond to their Order, they must submit a detailed written complaint to Let's go mama by email at contact@letsgo-mama.com and/or by regular mail to: Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE as soon as possible. The Customer must also return the product(s) to Let's go mama at the postal address indicated above.

7.5.4 After reviewing the complaint, and in particular in the event of non-conformity of the Order or a hidden defect in the product, the product(s) will be refunded (please note that exchanges are not accepted).

7.5.5 In this case, return shipping costs will be refunded to the Customer. In other cases (for example, in the event of fault on the part of the Customer), return shipping costs will be borne by the Customer. Refunds will be made within fourteen (14) days after receipt of the products by Let's go mama.

7.5.6 Let's go mama will issue refunds at its discretion, either by crediting the Customer’s bank account, via the credit card used to pay for their Order (said credit card must be valid on the date of the refund).

8. Right of Withdrawal

8.1 In accordance with the provisions of Article L. 121-21 of the French Consumer Code, the Customer has a period of forty-five (45) clear days from receipt of the delivered product(s) to exercise their right of withdrawal without having to give a reason for their decision or pay any penalties. If the forty-five (45) clear-day period expires on a Saturday, Sunday, public holiday or non-working day, it shall be extended until the next business day.

8.2 In the event that several products are sent to the Customer in several separate shipments, forming a single Order, this withdrawal period shall run from the date the Customer receives the last product comprising the Order.

8.3 To exercise the right of withdrawal, the Customer must notify Let's go mama, by email at the following address contact@letsgo-mama.com and/or by registered letter with acknowledgment of receipt to Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE, of their decision to withdraw by means of an unambiguous statement expressing their desire to withdraw, indicating in particular their identity, shipping and billing address (if different), Order number, and date of receipt of the Order.

8.4 The Customer may also use the withdrawal form template below, completed on plain paper. Let's go mama will acknowledge receipt of the Final Customer’s withdrawal by email.

Address:

Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE

I, the undersigned, [First Name, Last Name], hereby notify you of my withdrawal from my Order for products placed on your Website and referenced below:

– Order Number
– Ordered on () / received on ()
– Final Customer’s Name
– Customer’s Address:
– Date:

(*) Delete as appropriate.

Customer’s Signature (If sent by mail)

8.5 The Customer, without delay and no later than seven (7) days from communicating their decision to withdraw to Let's go mama, shall return the product(s) concerned in full, in their original packaging and condition (accessories, instructions, etc.), in good condition, unopened and unaltered, and accompanied by the delivery note, to the following postal address: Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE

8.6 If the above conditions are met, Let's go mama will refund the Customer, within a maximum period of fourteen (14) days from receipt by Let's go mama of the product(s) subject to the right of withdrawal or receipt by Let's go mama of proof of shipment of the product(s) by the Customer to Let's go mama, in accordance with the provisions of Article L. 121-21-4 of the French Consumer Code, the amounts corresponding to the products for which the Final Customer has exercised their right of withdrawal within the applicable period, including shipping costs.

8.7 If a product arrives at Let's go mama damaged or in a condition that does not allow it to be resold or in a depreciated condition or in a condition that does not allow the Customer to exercise their right of withdrawal, Let's go mama may refuse the return of the product(s) and, under these conditions, refuse to issue a refund.

8.8 Let's go mama shall not be required to refund the additional return costs for the product(s) if the Customer expressly chose a more expensive return method than the initial delivery method offered by Let's go mama at the time of the Order and under these T&Cs.

8.9 The refund will be made using the payment method used by the Customer when placing the returned Order.

9. General Warranties

Let's go mama undertakes to comply with the applicable legal provisions set forth in the French Consumer Code and French Civil Code. The legal provisions relating to the legal warranty of conformity are set out below:

Article L. 211-4 of the French Consumer Code: “The seller is required to deliver goods that conform to the contract and is liable for defects in conformity existing at the time of delivery. The seller is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when such installation was the seller’s responsibility under the contract or was carried out under the seller’s responsibility.”

Article L. 211-5 of the French Consumer Code: “To conform to the contract, the goods must:
1°) Be fit for the use ordinarily expected of similar goods and, where applicable:
2°) Or have the characteristics defined by mutual agreement between the parties or be fit for any specific use sought by the buyer, brought to the seller’s attention and accepted by the seller.”

Article L. 211-12 of the French Consumer Code: “An action resulting from a lack of conformity is time-barred two years from delivery of the goods.”

Legal warranties relating to latent defects under Articles 1641 to 1649 of the French Civil Code:

Article 1641 of the French Civil Code: “The seller is bound by a warranty for latent defects in the item sold that render it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have purchased it, or would have paid only a lower price, had they known of them.”

Article 1648, paragraph 1, of the French Civil Code: “An action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.”

Article 2232 of the French Civil Code: “The postponement of the starting point, suspension or interruption of the limitation period may not have the effect of extending the limitation period beyond twenty years from the date on which the right arose. The first paragraph does not apply in the cases mentioned in Articles 2226, 2227, 2233 and 2236, in the first paragraph of Article 2241 and in Article 2244. It also does not apply to actions relating to the status of persons.”

Legal warranties relating to liability for defective products

The Customer may invoke the defect of a product purchased on the official Let's go mama sales website under the provisions of Article 1386-18 of the French Civil Code.

10. Exclusions of Warranties

The products excluded from the benefits of the above-mentioned warranties under these T&Cs are products modified and/or damaged by the Customer or products that have been used by the Customer in a manner inconsistent with their intended purpose and the uses for which they are intended, in accordance with the instructions and precautions for use provided by Let's go mama for each product.

11. Liability of Let's go mama

11.1. Let's go mama guarantees the Customer the proper performance of the Order placed by the Final Customer.

11.2. However, Let's go mama shall not be liable:

11.2.1 In the event of the Customer’s failure to comply with the terms of these T&Cs;

11.2.2 For any indirect damage, including in particular loss of profit, data or any other loss of intangible property, even if Let's go mama has been informed of the possibility of such damages, that may arise.

11.3. Let's go mama shall not be held liable for any malfunction of any kind relating to the Customer’s computer equipment or their Internet connection when accessing the official Let's go mama sales website and, more generally, the Website.

12. Force Majeure

Let's go mama shall not be held liable for any failure, delay or non-performance of its obligations under these T&Cs when such failure, delay or non-performance is related to a force majeure event, as defined by Article 1218 of the French Civil Code and more generally by the case law of the French courts.

13. Evidence

13.1. The Customer expressly acknowledges that entering any username and password constitutes proof of their identity and demonstrates their consent to all transactions carried out on the Sales Area and/or the Website following their identification. The Customer must ensure that their email address remains valid throughout the period of their registration on the Website, otherwise they may no longer be able to access it, particularly in the event of loss of their password. The Customer Account is strictly personal and may therefore not be transferred, by any means whatsoever, to a third party, even free of charge.

13.2. The Customer expressly accepts that the automatic recording systems of the Let's go mama Website shall be considered as evidence of:

13.2.1. The use of their username and password, and the dates and times of connection,

13.2.2. The content recorded by the Customer in their “My Account” area,

13.2.3. The nature, substance, date and time of all correspondence exchanged between the Customer and Let's go mama through the Website or the tools offered on the Website,

13.2.4. And, more broadly, all information exchanged through the Website.

13.3. Let's go mama shall not be held liable for any damage suffered by the Customer as a result of a third party’s use of their username and password. In the event of loss, misappropriation or fraudulent use of all or part of their username and password, the Customer must immediately follow the procedure prescribed in the Terms of Use of the Website.

13.4. These provisions are expressly considered to be material between the Customer and Let's go mama.

14. Personal Data

14.1.
Protection of Personal Data

14.1.1. Let's go mama places great importance on the protection of Personal Data and wishes to ensure the Customer visiting its Website that their privacy is protected. This section is intended to inform the Customer about the processing of Personal Data concerning them, meaning data that directly or indirectly identifies them, as well as their rights with regard to such processing.

14.1.2. The Customer is informed that placing an Order for products from Let's go mama through the latter’s official website results in the collection and automated processing by Let's go mama of the Customer’s Personal Data, carried out in accordance with the Personal Data Regulations.

14.1.3. The Personal Data thus collected and processed includes, in particular, the following:

(i) All information provided by the Customer when placing the Order (Last names, first names, postal address, email address, shipping information, billing information, telephone contact information, etc.);

(ii) Information relating to any interactions between Let's go mama and the Customer;

14.1.4. The collection of Personal Data by Let's go mama is intended to enable the management and tracking of Orders.

14.2.
Customer Rights

14.2.1. In accordance with the Personal Data Regulations, the Customer may:

(i) Object to and/or delete and/or restrict and/or withdraw their consent to all or part of the processing of their Personal Data carried out in connection with Orders for legitimate reasons;

(ii) Access all of their Personal Data processed in connection with Orders, including for portability purposes, provided that they specify this;

(iii) Correct and/or update their Personal Data processed in connection with Orders;

(iv) Obtain an oral reading of this privacy policy.

14.2.2. In addition, the Customer may establish with Let's go mama directives concerning the retention, deletion and disclosure of their Personal Data after their death, which directives may also be registered with

“A certified digital trusted third party.” These directives, or a kind of “digital will,” may designate a person responsible for their execution; failing that, the Customer’s heirs will be designated. In the absence of any directive, the heirs may contact Let's go mama in order to:

(i) Access data processing operations allowing “the organization and settlement of the deceased’s estate”;

(ii) Receive disclosure of “digital assets” or “data resembling family memories, transferable to heirs”;

(iii) Have their Customer Account closed and object to the continued processing of their Personal Data.

14.2.3. In any event, each Customer may indicate at any time to Let's go mama that they do not wish their Personal Data to be disclosed to a third party in the event of their death.

14.3.
Procedures for Exercising the Above Rights

14.3.1. These rights may be exercised at any time with Let's go mama, either by email at: contact@letsgo-mama.com or by regular mail at the following postal address: Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE

14.3.2. To exercise their rights under the conditions set forth above, the Customer must prove their identity by providing their last name, first name, email address and enclosing a copy of their identity card with their request.
The Customer may also file a complaint with the competent supervisory authority (CNIL).

14.4.
Personal Data Security

14.4.1. Let's go mama endeavors to secure the Customer’s Personal Data by implementing all technical and organizational measures at its disposal to preserve the security of such Personal Data and, in particular, to prevent it from being altered, damaged or accessed by unauthorized third parties.

14.4.2. In order to better meet the Customer’s expectations, Let's go mama may share certain information with its service providers, qualified as “processors” within the meaning of the Personal Data Regulations (Website publisher, carrier responsible for delivering Orders, etc.). In all other cases, Personal Data may not be disclosed to a third party without the Customer’s prior consent.

14.4.3. Let's go mama specifies that it does not sell or market the Customer’s Personal Data to third parties.

15. Assistance and Complaints

For any information, inquiry, complaint of a technical nature or relating to the products, question or advice, the Customer must contact Let's go mama using the following contact details:

(i) Email at the following address: contact@letsgo-mama.com

(ii) Regular mail to Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE

The Customer acknowledges being duly informed that Let's go mama may, in this context, access at any time all elements relating to their Order.

16. Applicable Law – Dispute Resolution

16.1 These T&Cs are performed and interpreted in accordance with French law.

16.2 In the event of a dispute that may arise in connection with these T&Cs, their interpretation and consequences, or with any acts supplementing or amending them, the Customer shall contact Let's go mama in order to attempt to reach an amicable solution.

16.3 Any complaint by the Customer must be made in writing.

16.4 In the absence of an amicable settlement, the Customer may choose:

16.4.1 To use an amicable mediation solution within a maximum period of one (1) year from their written complaint made by the Customer to Let's go mama by using the online dispute resolution system accessible by clicking on the following link: Online Dispute Resolution | European Commission (europa.eu), it being specified that the proposed mediation process shall not be a prerequisite for the Customer to bring proceedings before the competent courts;

16.4.2 To bring their complaint before the competent French courts.