Shipping policy
Excerpt from the Terms and Conditions of Sale
7. Delivery
7.1
Delivery Territory
Delivery of the Products ordered by the Customer is possible to the territories previously selected by Let's go mama. In the event of delivery outside metropolitan France and/or Europe, customs duties, import duties or other state and/or local taxes may be payable. The Customer acknowledges and accepts that the aforementioned duties and amounts shall remain entirely at their expense and under their sole responsibility, both in terms of declarations and payments to the relevant authorities and/or organizations.
7.2
Delivery Times
7.2.1 Let's go mama endeavors to deliver Orders within the timeframes specified during the Order process.
7.2.2 Purchased products are shipped by the transportation services selected by Let's go mama according to the delivery method chosen by the Customer. They are handed over to the carrier no later than 3 (three) business days from the day following the validation of the Customer’s Order. The timeframes indicated are usual average timeframes and correspond to the processing and delivery times for Orders.
7.2.3 The Customer is invited to regularly check the tracking of their Order in their Customer Account and to contact Let's go mama with any questions or in the event of a problem relating to the delivery of their Order, by email at contact@letsgo-mama.com
7.3
Delivery Delay
7.3.1 In the event of Let's go mama’s failure to fulfill its obligation to deliver the product on the date or by the expiration of the period provided above, Let's go mama will inform the Customer by email.
7.3.2 To the extent that the product has not been shipped and if, after having formally instructed Let's go mama to proceed with delivery of the product within a reasonable additional period, Let's go mama has failed to do so, the Customer may cancel their Order by sending their cancellation request by email to the following address: contact@letsgo-mama.com, or by mail to Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE
7.3.3 The Order shall be considered canceled upon receipt by Let's go mama of the email or written notice informing it of such cancellation, unless Let's go mama has fulfilled its obligation in the meantime.
7.3.4 In this case, Let's go mama will refund the Customer, as soon as possible and no later than fourteen (14) days following receipt of the Customer’s aforementioned notice, the price of the product(s) covered by the Order, as well as the amount of the shipping costs.
7.4
Delivery Address
7.4.1 The products ordered by the Customer will be delivered to the address indicated by the Customer and appearing on the Order. In the event of the absence of the Customer and/or recipient of the Order, they shall inform the carrier and take the necessary measures to retrieve the delivered products within the time limits specified by the carrier. After this period, the Customer’s package may be returned to Let's go mama, which reserves the right to charge the Customer any applicable return costs.
7.4.2 Since the purchased products are shipped by the transportation service selected by Let's go mama, the Final Customer must be able to provide proof of identity and, if necessary, provide their Order number.
7.4.3 The Customer is bound to Let's go mama by the information relating to their contact details and delivery and billing details, if these are different. Consequently, in the event of an error in the recipient’s contact information for the Order (including last name, first name, street number and name, ZIP code, city name, telephone number or email address), Let's go mama shall not be held responsible for any inability it may encounter in arranging delivery of the Order.
7.5
Receipt of the Order
7.5.1 Upon receipt of their Order, the Customer or recipient of the Order must check the condition of the package. If, prior to opening the package, they notice that it is visibly damaged, they agree to refuse it and request that it be returned to Let's go mama, which, if it finds that the returned package is in poor condition, will refund the Customer as soon as possible.
7.5.2 A signature may be required from the recipient of the Order upon delivery. By signing, the Customer or recipient of the Order acknowledges having received the package in good condition. If necessary, they may make any comments to the carrier regarding the condition of the package.
7.5.3 Without prejudice to the period available to exercise their right of withdrawal under the conditions of Article 8 of these T&Cs, if the Customer discovers, after opening the package, that the products are damaged and/or do not correspond to their Order, they must submit a detailed written complaint to Let's go mama by email at contact@letsgo-mama.com and/or by regular mail to: Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE as soon as possible. The Customer must also return the product(s) to Let's go mama at the postal address indicated above.
7.5.4 After reviewing the complaint, and in particular in the event of non-conformity of the Order or a hidden defect in the product, the product(s) will be refunded (please note that exchanges are not accepted).
7.5.5 In this case, return shipping costs will be refunded to the Customer. In other cases (for example, in the event of fault on the part of the Customer), return shipping costs will be borne by the Customer. Refunds will be made within fourteen (14) days after receipt of the products by Let's go mama.
7.5.6 Let's go mama will issue refunds at its discretion, either by crediting the Customer’s bank account, via the credit card used to pay for their Order (said credit card must be valid on the date of the refund).