Refund policy
Excerpt from the Terms and Conditions of Sale
8. Right of Withdrawal
8.1 In accordance with the provisions of Article L. 121-21 of the French Consumer Code, the Customer has a period of forty-five (45) clear days from receipt of the delivered product(s) to exercise their right of withdrawal without having to give a reason for their decision or pay any penalties. If the forty-five (45) clear-day period expires on a Saturday, Sunday, public holiday or non-working day, it shall be extended until the next business day.
8.2 In the event that several products are sent to the Customer in several separate shipments, forming a single Order, this withdrawal period shall run from the date the Customer receives the last product comprising the Order.
8.3 To exercise the right of withdrawal, the Customer must notify Let's go mama, by email at the following address contact@letsgo-mama.com and/or by registered letter with acknowledgment of receipt to Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE, of their decision to withdraw by means of an unambiguous statement expressing their desire to withdraw, indicating in particular their identity, shipping and billing address (if different), Order number, and date of receipt of the Order.
8.4 The Customer may also use the withdrawal form template below, completed on plain paper. Let's go mama will acknowledge receipt of the Final Customer’s withdrawal by email.
Address:
Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE
I, the undersigned, [First Name, Last Name], hereby notify you of my withdrawal from my Order for products placed on your Website and referenced below:
– Order Number
– Ordered on () / received on ()
– Final Customer’s Name
– Customer’s Address:
– Date:
(*) Delete as appropriate.
Customer’s Signature (If sent by mail)
8.5 The Customer, without delay and no later than seven (7) days from communicating their decision to withdraw to Let's go mama, shall return the product(s) concerned in full, in their original packaging and condition (accessories, instructions, etc.), in good condition, unopened and unaltered, and accompanied by the delivery note, to the following postal address: Let's go mama, 20 rue Munuera, 34 700 LODEVE – FRANCE
8.6 If the above conditions are met, Let's go mama will refund the Customer, within a maximum period of fourteen (14) days from receipt by Let's go mama of the product(s) subject to the right of withdrawal or receipt by Let's go mama of proof of shipment of the product(s) by the Customer to Let's go mama, in accordance with the provisions of Article L. 121-21-4 of the French Consumer Code, the amounts corresponding to the products for which the Final Customer has exercised their right of withdrawal within the applicable period, including shipping costs.
8.7 If a product arrives at Let's go mama damaged or in a condition that does not allow it to be resold or in a depreciated condition or in a condition that does not allow the Customer to exercise their right of withdrawal, Let's go mama may refuse the return of the product(s) and, under these conditions, refuse to issue a refund.
8.8 Let's go mama shall not be required to refund the additional return costs for the product(s) if the Customer expressly chose a more expensive return method than the initial delivery method offered by Let's go mama at the time of the Order and under these T&Cs.
8.9 The refund will be made using the payment method used by the Customer when placing the returned Order.
9. General Warranties
Let's go mama undertakes to comply with the applicable legal provisions set forth in the French Consumer Code and French Civil Code. The legal provisions relating to the legal warranty of conformity are set out below:
Article L. 211-4 of the French Consumer Code: “The seller is required to deliver goods that conform to the contract and is liable for defects in conformity existing at the time of delivery. The seller is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when such installation was the seller’s responsibility under the contract or was carried out under the seller’s responsibility.”
Article L. 211-5 of the French Consumer Code: “To conform to the contract, the goods must:
1°) Be fit for the use ordinarily expected of similar goods and, where applicable:
2°) Or have the characteristics defined by mutual agreement between the parties or be fit for any specific use sought by the buyer, brought to the seller’s attention and accepted by the seller.”
Article L. 211-12 of the French Consumer Code: “An action resulting from a lack of conformity is time-barred two years from delivery of the goods.”
Legal warranties relating to latent defects under Articles 1641 to 1649 of the French Civil Code:
Article 1641 of the French Civil Code: “The seller is bound by a warranty for latent defects in the item sold that render it unfit for the use for which it is intended, or that so diminish that use that the buyer would not have purchased it, or would have paid only a lower price, had they known of them.”
Article 1648, paragraph 1, of the French Civil Code: “An action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.”
Article 2232 of the French Civil Code: “The postponement of the starting point, suspension or interruption of the limitation period may not have the effect of extending the limitation period beyond twenty years from the date on which the right arose. The first paragraph does not apply in the cases mentioned in Articles 2226, 2227, 2233 and 2236, in the first paragraph of Article 2241 and in Article 2244. It also does not apply to actions relating to the status of persons.”
Legal warranties relating to liability for defective products
The Customer may invoke the defect of a product purchased on the official Let's go mama sales website under the provisions of Article 1386-18 of the French Civil Code.
10. Exclusions of Warranties
The products excluded from the benefits of the above-mentioned warranties under these T&Cs are products modified and/or damaged by the Customer or products that have been used by the Customer in a manner inconsistent with their intended purpose and the uses for which they are intended, in accordance with the instructions and precautions for use provided by Let's go mama for each product.